FAQsWhere do you ship?
We currently ship to the 48 contiguous United States. We do not ship to P.O. boxes or military bases.
How much do you charge for shipping?
We offer FREE shipping on all orders over $50.00! For orders $50.00 and under, we charge a flat rate of $8 for shipping. Orders are shipped by the next business day after they are placed, and should arrive within 2-5 business days. If it is essential that your order arrive sooner, please call (724) 800-0020 to arrange with us for expedited shipping.
What is your return policy?
We want you to absolutely love our products! We offer an unconditional 30-Day guarantee on all of them. If you’re not completely satisfied with your purchase, contact Skylar Jace within 30 days of the date of purchase for refund or exchange.
To return a product, please first contact us at firstname.lastname@example.org to get return shipping instructions and arrange for approval. Please include the date of original purchase, order number, and items being returned.
Please keep the following in mind for refunds and exchanges: all items must be returned in original condition, free of damage, and in the original packaging; and Skylar Jace does not cover return shipping costs.
Will the magnets in the crossbody bag and the jeweled embellishments damage my credit cards?
We use rare earth magnets, and while that are very strong, they are generally safe for your credit cards. As long as you don't store your cards in the external front pocket of the bag, they will be very safe! As an extra measure of safety, we recommend the use of one of our mini clip-on wallets.
When I adjust the length of my bag's patent strap, it leaves a buckle impression on the strap--how do I get rid of this impression?
We ship these patent straps to you in a short length position. To quickly get rid of the marks made by changing the buckle position, simply heat that portion of the patent strap with your blow dryer until it is pliable, then press on it firmly between your fingers with a towel (it may be too hot for bare hands). You might need to repeat this process and massage the strap for a few minutes, but the marks will come out 100%!
What do I do when the top zipper on my bag gets "stuck" in an open position?
We strategically decided not to put a metal stopper at the end of the zippered opening because it would limit the width of the opening, compromising the convenience of the bag! On occasion, you may unzip the bag so far that it gets "stuck" in the open position. When this happens, just pull the "tail end" of the zipper out of the bag, hold onto the patent end of it to rezip, and then tuck/push the "tail end" back into the end of the bag. (Note that this will be easier done if you just have the bag only partially zipped and you fold the patent "tail" in half to poke through the opening at the end of the bag; you will need to pull/guide the "tail" through with your other hand).